Waterline Flushing Notice

Flushing of the District’s water lines will be performed during the following 5 days: Monday, June 17 through Friday, June 21, 2019.

Parkway Utility District’s water and wastewater operating company, Municipal District Services (MDS), is conducting a comprehensive water line flushing program throughout the neighborhood. MDS will begin at 8:00 A.M. on June 17 and continue throughout the day until 4 P.M. on each of the 5 above dates. The flushing will continue until all of the water lines have been flushed.

What is flushing?

Flushing is a process that rapidly removes water from the District’s water piping system, similar to the process of flushing a car’s radiator. Flushing uses water force to scour out materials that accumulate in the District’s pipes. Water pipes are usually flushed by opening fire hydrants, where the discharged water flows off the streets the same as rainwater.

Why are we flushing?

Imagine driving down the road at less than 1-1/2 miles per hour. That’s about the rate that water moves through underground pipes. This slow movement causes sediment like rust and mineral particles to build up over time and accumulate along the pipe’s bottom. A build up of bacteria known as “biofilm” can also coat the pipe’s inner surface. This combination of sediment and bacteria can restrict water flow in the pipes and contribute to the pipe corroding. Rapid water pressure changes, such as water main breaks and the use of fire hydrants, can stir up the sediment and dislodge deposits lining the pipe, resulting in “discolored water” appearance. Periodically flushing water pipes removes the sediment and biofilm buildup, maintains our District’s infrastructure and assures consistent good quality water.

Isn’t flushing a waste of water?

No. Any overall increase in the amount of water used in flushing is a small price to pay in maintaining water quality and the integrity of the piping system.

How will this affect you?

Usually, you will not be aware that flushing is even taking place in your neighborhood. Flushing is generally conducted between 8 a.m. and 4 p.m. Monday through Friday. Approximately half of the District’s fire hydrants will be opened to flush the water pipes. It takes about 30 minutes to flush each hydrant. While the hydrant is being flushed, the homes on that block may experience discolored water or a drop in water pressure. Your water service should not be interrupted. If you have no water pressure, please notify MDS at 281-290-6503. The only sign that a crew has been in your neighborhood may be standing water in the roadway.

What should you do if you turned on a faucet and the water coming out is discolored?

Should a reddish, yellow, or brown tint to the water appear, do not be alarmed. It is recommended you do not use the water or do laundry for about two hours; this will give the sediment time to settle. After you have waited for this time period, run your faucets for about five minutes to make sure the water is clear. If the water does not clear within a couple of hours, notify MDS at 281-290-6503 24-hours per day.

The District will not be responsible for damages to clothing, etc.

 

Municipal District Services, LLC
24-Hour Service (report repairs and emergencies): 281-290-6503
Customer Care & Billing: 281-290-6507

Parkway Utility District (the District) Water is Safe for Consumption

The water is supplied by the City of Houston. The standard protocol set by the Texas Commission on Environmental Quality (TCEQ) and the Environmental Protection Agency (EPA) are followed, which includes collecting and analyzing water samples. The District publishes an Annual Drinking Water Report which shows all parameters.

All results are within the set parameters of the TCEQ and EPA.

For additional information please contact the District Operator, Municipal District Services at 281-290-6507.

Water – Payment Options

Payment Instructions

1. Paying by Mail – Remittance Address

Your Water District Name as it appears on your bill
P.O. Box 3150
Houston, TX 77253-3150

2. Paying Online Using Credit/Debit Card or eCheck
  • Register your account or pay as a guest
  • Pay one time or every month

Click Here to Access the Secure Payment Portal and Your Account Information

(Credit/Debit Card = $3.50 per transaction, up to $300.00)
(Credit/Debit Card = 2.65% per transaction, over $300.00)
(eCheck = $3.50 per transaction)

3. Paying By Phone

Payment using a live representative; please call (855) 270-3592.

(Credit/Debit Card = $3.50 per transaction, up to $300.00)
(Credit/Debit Card = 2.65% per transaction, over $300.00)
(eCheck = $3.50 per transaction)

4. Paying Through Your Bank’s Bill Paying Services
  • Add “Your District Name as it appears on your bill” to the bill pay option through your bank
  • Add your account number for proper processing
  • Complete with the District’s Remittance address above
5. Paying at Your Local Supermarket
  • Pay at your local HEB and Kroger
    Present a payment coupon with the account number
    ($1.50 fee assessed for this service)
6. Paying at Walmart
  • Pay at your local Walmart
    Present a payment coupon with the account number
    ($1.00 fee assessed for 3-day delivery)
    ($1.50 fee assessed for overnight delivery)
7. Paying in Person – Office Locations

Pay in person at these MDS offices
Monday – Friday 8:30 a.m. – 4:30 p.m.

Pay with Check or Money Order – No Cash Accepted

  • 406 W. Grand Parkway S, Suite 260, Katy, TX 77494
  • 16758 Telge Rd., Cypress, TX 77429
8. Terminated Services

If your water service has been TERMINATED for NON-PAYMENT, you can use:

  • Credit Card
  • Pay at the nearest MDS Office with a cashier’s check or money order.
  • Pay at a grocery store or Walmart with cash.

Be sure to call Customer Care at (281) 290-6507 with the confirmation number to have your water service restored.